Policy version 1 · Website car skin purchases
Request a full refund within 14 days of payment.
Your refund window
This policy covers car skins purchased on the Gitto 420 website. The request window starts when your payment succeeds and lasts 14 days. Send your request during that window for a full refund of the amount you paid for the skin, including any tax charged on that purchase.
How to request a refund
Send a support request with “Skin refund” in the subject. Include your game username, purchase date and the receipt or payment reference from your confirmation. Use the email address associated with your purchase so we can locate it.
Our support team processes refund requests and replies by email. Do not send your password, full card number or banking details.
Where the money goes
The full purchase amount, including applicable tax, is returned to the original payment method. The time it takes to appear depends on your bank or payment provider.
What happens to the skin
After a successful full refund, the refunded skin is removed from the purchasing account and can no longer be equipped. Your car is unaffected.
Skins are cosmetic items for their listed car model. Buying a skin does not include the car; you need the matching car in your garage.
Your consumer rights
This policy does not limit any rights or remedies you have under applicable consumer law. If you need help with a purchase after the 14-day window, contact support.